Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing Learn to how to find the cheapest awards. Cruise restart dates: when do cruise lines start again? When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? River Cruises Respond to Austrian Lockdown, Impact on Sailings Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Verification can help ensure real people write reviews about real companies. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. Customers should not be treated this way. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Cailey Rizzo. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. In May, Viking canceled that cruise. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. (I doubt theyll get that right). After 5 Viking was 4 units wide . Refund on premium air payments that we did not receive in premiumservice. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. They can go up, they can go down, rain can come in.. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Any help to resolve this matter will be greatly appreciated. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News You will be cruising, you will be enjoying," he said. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. They just decided to keep our hard earning money. Feb 1, 2023. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. The plane returned to the gate and he was transported to the local hospital. Editor in Chief I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! We'll run a soft credit check to find special offers, but it wont affect your credit score. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. The high annual fee is only worth it if youre taking full advantage of the cards benefits. A river level that is too high or too low can affect an otherwise great cruising experience. We booked a cruise, paid the full booking amount. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Four excursions that I wanted are already sold out. The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. We will be again canceling our trip. Not impressed and wi never book another trip with this company. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. A place on the excursion I tried to book. We only wanted our money to be applied to another cruise in 2023. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. Will the drought in Europe affect your river cruise vacation? Scheduled and rescheduled elder family care and pet sitting services. Articles are of a general nature and should not be relied upon for individual circumstances. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. 4. Booking number: *******. A drinks package at the original cost, when I first tried to book it. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Vikings' policy allows no refund under the circumstances (i.e. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Our points-obsessed staff uses a plethora of credit cards on a daily basis. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . Other ships were docked at the pier. SPRING SALE Special Fares Reduced Airfare Dates: Availability: We are unable to meet VRC health requirements to participate in one of their cruises. Special Cruise Savings | Viking Ocean Cruises It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Before you decide to. Jan. 17, 2022. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. Vikings inability to resolve an issue with their on line booking. Viking has lost four loyal customers with 10 past cruises between us. I used my airline mile and hotel points to travel well and cheap. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Which cruises have been cancelled in 2022? | Cruise.Blog The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. We will not be booking with Viking again. Really, what is a big deal here? Thank you. We booked a January 2021 cruise. What It's Like Aboard an 8-Day Cruise With Viking River Cruises Obviously a 2 week notice was impossible in our situation. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. To date we have sent a certified *** ****** ***** letter to VRC and had no response. A *** incentive ********** was offered and accepted by us to use toward future booking. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. But there is nothing we can do, your vouchers have expired'. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Enrollment required. Viking cancels all Russian river cruise itineraries - TTG Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. We paid some #10,000 for premium air. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. . Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Norwegian Cruise Line | Travel Requirements & Safety Protocols. BBB Business Profiles generally cover a three-year reporting period. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. My Trip - Updates on Current Sailings - Viking River Cruises For the cabin on the cruise, we indicated separate beds for their cabin. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. We use dedicated people and clever technology to safeguard our platform. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. This was a question that I asked myself before booking my Rhine River cruise. But this is one American that will never sail with this awful company ever again. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. That's exactly the case with the Amex Platinum card. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. 1. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com Europe Is Reopening For Vaccinated Travelers: See It Via These Viking Cancellation conditions 2. The cruise lines plan their itineraries to mitigate this risk. The other typical plan is to put the passengers on buses to get around the affected areas. Thank you. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. I'm with Robin (see below). See details. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. View all of our Luxury Cruise sailings and offers. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. Booking 6819824. This 'placeholder booking' means nothing he assured us. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. My bag is still missing and I will request (!) Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Viking Shores and Fjords - SEPT 2021 - Cancelled? In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. Here's our experience with the Viking cancellation policy. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Withholding of monies and shore excursion booking system failure. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. What does Viking do Nothing. The booking # is *******. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. 2. Other viking customers from ******* on the same cruise were also booked the same flight. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Claire and Stanley Keyles planned a dream vacation for June 2020. He he tried to take the trip solo, he was charged. My husband and I were excited about our long awaited cruise next May. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. It was not a condition of completing this trip. We booked a river cruise (Danube) for March 2022. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. Submitting a response indicates a willingness to work with customers to make things right. Like most cruise lines, Viking canceled all of its sailings during the pandemic. On the next British Airways flight from London to Philadelphia, The Desired outcome: Viking Cruises - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. River cruise lines do have contingency plans for dealing with river flow problems. by Steve CaseLast updated September 6, 2022. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com But now some of those waterway dreams seem set to run aground. In this case, you will receive a full refund of your cruise fare. Some years, low water levels caused disruptions as early as June and some years as late as October. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Booking XXXXXXX. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Learn more. My Trip - Updates on Current Sailings - Viking River Cruises Due to Covid pandemic our cruise got cancelled. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. Viking Cruises. This made it impossible to catch the next flight from ***** to buenos Aries. Jim. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. Don't sail Viking unless you are guaranteed of going on the trip. Steve is a life-long avgeek and a points and miles player. called Business since the middle seats were left vacant. Thank you. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. We opted for the voucher. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. Virgin Voyages. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. Many passengers were distressed by the lack of fresh water. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Viking allows those who book the most expensive rooms to book first. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. We have had to cancel our river cruise because of their ludicrous covid policy. Obviously, we cannot go on the trip. Viking revises world cruise itinerary on eve of departure | seatrade Yazmin Hope and Libby Gallagher This would mean that river cruise lines could face severe disruptions . Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Anyone can write a Trustpilot review. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Also lost out on the cruise vouchers. Companies can ask for reviews via automatic invitations. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. By. is a travel editor for TPG, with a focus on cruise travel. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. A drinks package at the original cost, when I first tried to book it. If have a river cruise planned for the end of the summer or the fall, should you be concerned? Premium Air. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking.
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