Frequently Asked Questions | StudentUniverse FAQ In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. Studentuniverse Reviews | Read Customer Service Reviews of Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). We aim to provide you with an amazing travel experience. First, visit the link for Studentuniverse Refund Policy Promo Code. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. Please see the chart below to see if your flight is eligible for these rewards. you may have booked a United ticket that was operated by a partner airline). Enjoy the discount! 5 months later I am still trying to get my $900 back from this scam. Also, current discount deals are available at the link. Coronavirus FAQ | StudentUniverse Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). To use your promo code, enter it in the space provided on our checkout page. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Many travel arrangements (e.g. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Please ask us to confirm what protection may apply to your booking. period of more than twenty-four hours or include overnight accommodation. Well be with you within a few days. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). It is the responsibility solely of the hotel to deduct the discount upon your arrival. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Please check your airline's policy. You should be aware that costs could increase closer to the departure date. These policies and rules are binding on you, so be sure to review them before purchase. Terms and Conditions | StudentUniverse Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. StudentUniverse assumes no liability for the acts of the service provider in refusing service. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. However, ***** policy allows rescheduling of your flights until September 2023. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. Verify your student status to purchase exclusive student fares. Please understand that travel service providers may not be able to accommodate every request. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. www.cdc.gov. How much can I bring? Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. We understand a lot of events have been cancelled due to concerns over COVID-19. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. We will be fully responsible for the proper performance of the package as a whole. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. These terms were last updated on 17 September 2018. All refunds will be delayed until the situation stabilises. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Do not book a roundtrip flight only to use the return portion. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. All flights are non-transferable and cannot be used by anyone other than the ticket holder. The active codes can always be found on our Promo Codes Page. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. If your query is not urgent, please expect a delay in receiving a response. We are a Member of ABTA, membership number W325X. Anyone can book with us, just not everyone will be able to get access to special discount student fares. . We believe that travel is essential to a modern education and that students return enlightened and inspired. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Additionally, a small number of itineraries do need to be booked via an agent. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Advertised prices may be limited to travel within specified dates. Yes, and this depends on the airline's policy. Your travel credit is associated with your original booking. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. That depends on the airline policy. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Yes, your travel credit is good for the same airline as your original flight. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. We accept most major debit and credit cards. We know, its very confusing! If your ticket was totally unused, itll be for the full amount of the original ticket. Student Travel Deals - Free Membership | StudentUniverse If you have a layover, you should check if there are transit requirements for that country as well. Packages cover a As a student, I bought a ticket from the student universe website. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. On the checkout page you can enter the details of the card you will be using. accounting for a significant proportion of the package. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. Individual services and tour organiser packages. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. This is very common, just make sure you have the card holder's permission! Most of our deals are available to be purchased online. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Transport and accommodation providers have differing cancellation policies and rules. Almost always, latest coupons and promo codes can be found there. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Please note that this does not mean that your order has been accepted. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. 2013-2023 StudentUniverse. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Tuition and Fee Policies in the Event of Campus Closure. To find out if there is a fare difference . We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Final payment is due 60 days prior to the tour start date. Log in to get the phone number and call our agents, who will help you book over the phone. DONT BUY REFUND POLICIES. Tuition and Fees Refund Policy | Office of the Registrar in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Maybe. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Call us when youre ready to rebook and we can help you use credit. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. To confirm your travel arrangements you may be required to pay a deposit per person. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Please contact us by phone if you are having technical difficulties on our site. All airline tickets must be issued in the name of the passport/photo identity holder. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Prices are per person and inclusive of tax unless otherwise indicated. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. One-way fares to non-US destinations can require special visas. When emailing us, make sure you include the invoice numbers of everyone in your party. The credit will be for the remaining amount of your ticket. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). All orders are subject to acceptance by us acting on behalf of the provider. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Regardless of the situation, we have to stick to airline policy. StudentUniverse is not responsible for providing you with this information. Coronavirus Airline Policies - StudentUniverse Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code A change to your student status will not impact your travel credit. To find the change rules for your flight ticket, look under the My Trips section of your account. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Am I eligible to purchase a ticket? Prices are not guaranteed until full payment is made. If your airline does appear to . Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Become a FREE member to access our exclusive student travel discounts. We strive to resolve any dispute amicably. Airlines can deny boarding without the proper identification. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Without this, you can be denied boarding. Fulfillment of a request cannot be guaranteed. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You can file an insurance claim through the company and wait to hear from them directly. Most Popular. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Refund Policy. Some countries have reopened borders to international travelers, with guidelines or restrictions. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Please understand we are working as hard as we can to help everyone. Unfortunately if we cant reach you, our agents have to move on to help other customers. Failure to produce either may result in the provider refusing to honour the reservation. And ICYMI, you dont have to be a student to book on StudentUniverse! It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. :). Payment by you at the time of placing an order does not automatically mean your booking is confirmed. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Search for the total number in your party and log in (or Sign up) as yourself. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Sign up. You must comply with local government regulations. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. You will need to input your traveling companions' details before entering your credit card information. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. If you require your confirmation email to be resent please contact us. We cannot issue a refund for you if the airline policy does not allow it. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Travelers are responsible for ensuring that they have all necessary travel documents and visas. How much can I bring? Most airlines have issued one free change and you may be eligible to cancel for future credit. On the ticket, they have a link to go to the website of the airline. We are trying to help as many people as possible as quickly as we can. Our agents will give you full details of the itineraries before you book. Many airlines are offering to waive change fees for flights booked in the next few . For any fare we advertise, we first check to make sure there are some available seats. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. We will confirm the correct price with you at the time of payment. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. Save your details for a quick and easy checkout process. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. To find the change rules for your flight ticket, look under the My Trips section of your account. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Please know that we understand and empathize with your frustration over this situation. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. All individuals departing from the United States of America must be in possession of a valid passport. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds.
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