And 2 hours before the game I had no listings active. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? We'll email you when an event is canceled. She came back and said I'm refunding your money butand then starts fighting with me again. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Clear your Internet browsers cookies and cache. This number works. New Yorkers, however, are in luck. Does StubHub have live chat? So the funds are available but you only adhere to the state-by-state laws? Enjoy! The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. International orders are handled a bit differently than those within the US, @Lighty7. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. They may sell them for more or less than face value. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. They have a VOID watermark. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Thanks SO much! The cash refund will be issued by May 31, 2021 and will. Wish they would help. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Many companies featured on Money advertise with us. The company prides itself on being a Fan-to-Fan service. Harris Teeter. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Ticketmaster will be the only place selling VIP Tickets though. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. I received an access code that didn't work and Customer Service asked me to give the seller a little time. What a horrible service! StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. No problem. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. I would like cash refund too. StubHub is a marketplace where fans buy from and sell tickets to one another. AND TOLD ME THAT "Recine. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Hawaii I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Click on any of the links and there is a private message link on the moderators page They can assist you. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The company does have something they term FanProtect Guarantee in its User Agreement. Pennsylvania But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. How to Contact StubHub for fraudulent tickets. How do I complain to StubHub? on 2/28 at 12:51PM Congratulations on your sale. It's a code that starts with SH followed by some numbers. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I waited 2 days and tried the access code again..still nothing. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. We cant contact them and ask them to lower their prices. Open a new browser and try logging in again. From everything weve seen, the StubHub customer support is quite thin, to say the least. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Just log into your DoNotPay account using any. This material may not be published, broadcast, rewritten, or redistributed. Please take the tickets directly to the box office for a refund. You will enter your community username and new password and done! Supervisor " would NOT SPEAK WITH ME. Enter your gift card PIN in the PIN field when prompted. All Rights Reserved. Find contact information here. On March 7th, StubHub emailed Marrali a copt of its refund policy. How to request an event on the StubHub website. If you feel like StubHub cheated you, you could take action against them. Learn more about how we make money. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . but I havent been able to get in contact with anyone from StubHub. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Keep in mind that you may not be refunded in money. We are changing the way you register and sign-in to the StubHub Community. Postponed events may not be eligible for refunds. The old bait and switch! We just sent you a welcome email. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). / What happens when an event is canceled. Phone Call 1-866-788-2482. I've been a customer for a long time and am not happy. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Youll get a refund if your event is cancelled and not rescheduled. Whats The Difference Between Class 2 And Class 3 NI Contributions? Illinois If you have already been paid, we'll charge your credit card on file to recover the payment. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. In other words, when it can be too late to get a refund. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. With only these four steps, your refund request is faxed. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. where can I go to use activate the voucher so I dont lose that as well. "So were afraid that its just gonna be money thrown to the wind.. Very dissatisfied customer. Depending on where you live and how you got the tickets, you may be due a cash refund. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I think I'm golden and I made my sale. Another way you might reach the company is by sending them an email. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Click your state to see if you qualify! Click here to explore your options! 03-31-2022 08:37 AM. Click that link and you're good to go. New York I was refused to talk with a supervisor , I had 4 tickets listed. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. 7 calle 1, Suite 204 If you purchased on a registered account, your credit is available within your StubHub Wallet. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. DoNotPay can be by your side during the process and help you sue any company in small claims court. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Great help!!! If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. StubHub is also required to process any refund requests it receives going forward for the events at issue. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Offers may be subject to change without notice. No matter how you get them, well email you when theyre ready. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. 6:00 AM - 7:00 PM PT weekends. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Having difficulty navigating this. We'll do our best to get back to you in the next 24 hours. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. There Application crashes. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Combined with viagogo, we now span 90+ countries around the world. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Once you receive that email you can log into your account and navigate to the StubHub wallet. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Are You Having Trouble Getting in Touch With StubHub? Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Louisiana Otherwise you will receive a voucher for 120% of your purchase price. DoNotPay doesnt care about that. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Your California Privacy Rights / Privacy Policy. On March 7th, StubHub emailed Marrali a copt of its refund policy. Purchased 2 NFL tickets on StubHub. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Fatsuma Stagehand If your payment is pending, well cancel the payment. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Phone: 866-788-2482. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. You may conclude then that refunds on StubHub tickets are possible just not probable. Georgia From everything weve seen, the StubHub customer support is quite thin, to say the least. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. After the switch, you will enter the email address you use to access the community in order to reset your password. To reach customer support call 1-866-788-2482 Find contact information here. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Sit back and relax while we do the work. Get immediate StubHub support from HelpOwl.com. It is possible to request a refund on a purchased StubHub ticket manually. Perhaps Its Time to Switch to Something Other Than StubHub. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Let us teach you the major money lessons you NEED to know. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I been buying and selling for 12 years with them. Customerscomplained to the media andfiled lawsuits. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. please contact StubHub US Customer Service at 1.866. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Did you find it helpful? StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Have an idea for StubHub? Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Enjoy!Make sure we land in your inbox, not your spam folder. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. and take advantage of this neat service whenever you need it. Have a StubHub question? You already know that. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. on 2/28 at 3:05PM You can reach the corporate office at 415-222-8400. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Lots 81-82 Street C The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Reach out to customer service representatives via social media, Call the event organizer and state your case. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. After the switch, you will enter the email address you use to access the community in order to reset your password. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Stubhub said they have the seats were listed until a hour past kickoff. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Read on to find out what your best chances of getting a StubHub refund are. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Find contact information here. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec A Personal Loan can help you mitigate losses and get back on track. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Listings for companies similar to StubHub: Customer service is awful. Viagogo, a tickets marketplace, bought StubHub in February 2020. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. . Those will be paid out by the end of May. I live in GA - was supposed to go to a premier league game in England in March. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Lets dive into it right away. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Request and Get a StubHub Refund Right Now. You can also try refreshing your Listings page. Horrible customer service. Yes How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets We do still love going to events and want buying tickets online to be easy and safe. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. I have been trying to purchase tickets for over a week now.
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