viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. We do not allow any commercial relationship to affect our editorial independence. I entered the incorrect email when registering, how do I change it? viagogo Pay & benefits reviews Review this company. 4.1 Double Posting and Removal of Tickets. After you raised a dispute did paypal stop or refund deduction from card? This is often referred to as mitigating your loss. From 17 January, it will have to make changes such as identifying when sellers are. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Crucially in your case, this means. Is Viagogo A Complete Scam? - The Money Range As you could not provide the tickets for your sale 9799872, we have had to cancel this. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. 4.3 Sellers Shall Not Include Promotional Material with Tickets. $39.99 a month + selling fees. Consumer rights is a division of Which? The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. 6.1 No Warranty. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. What ticket resellers must do 2.8 Notification. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 5.1 Investigations. Please note this does not include any sales or value added tax that may be payable on viagogos fees. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. . You will need a username and password to access the Site and use the Services. Viagogo says it paid me in November, but it has not turned up in my account. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google We endeavour to rearrange delivery with the customer or arrange a collection point. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. 6.3 Allocation of Risk. Thanks. By browsing this website, you consent to the use of cookies. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. At no time do We provide the Buyer's payment information to the Seller. viagogo Pay & benefits reviews - Indeed Phoenix Suns Tickets. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Super Bowl Ticket. How do I edit my listing? We do not control the information provided by other users which is made available through the Site. The tickets will be stored in one of these third-party sites. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). 2.16 Season Cards. Ticket reseller Viagogo fined $7 million for misleading Australian Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. How do I change my payment method for getting paid? 6.9 Change or Suspension of Site. the price it is sold for on the primary market). " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Pay by PayPal, a free service to pay online without sharing your financial information. This will be deducted from your next payment. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 5.2 Violations, Termination and Suspension. Red Hot Chili Peppers Tickets. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 'This is the benefit of working with a regulated and trusted platform like Viagogo. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. What is the viagogo complaint handling process? Secondary ticketing websites - GOV.UK Yes No Contact Customer Support Regional Settings We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. The site operates a system wehre the tickets don't go on sale until they receieve them. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Location. Ways to get paid when selling tickets on StubHub : StubHub Copyright viagogo Entertainment Inc 2023. The Sellers and the Buyers are hereafter jointly referred to as the Members. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction.