- Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Anyone can write a Trustpilot review. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. I have been waiting for almost three weeks and still haven't got my money back. They said I would be receiving updates and a tracking number. What is the Lucy in the Sky Return Policy? 0800 230 0202. Please use the following size guide to help determine your size of clothing. Lucy In The Sky Midi Dress - Black - Alice. The cost of foreign products and services may fluctuate. -Kate. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Sky Customer Service Contact Information | Updated Guide - DoNotPay I've made several purchases on different occasions from this store and nearly all of which came with problems. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. You can activate your new camera, view your photos, manage and monitor. Completely different material than pictured. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Haiker Rojas. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Luckily I was able to return it and get store credit pretty quickly. Companies can ask for reviews via automatic invitations. -Kate. -Kate Sarika Pramod 1 review US 3 days ago Great experience! my party is april 10. I had an issue with my dress being see through and needed a replacement soon for an event. For my troubles, I've been offered a $25 store credit. Ordered my daughter a winter formal dress. Thanks for your feedback. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Hi Denver, Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Thanks for your feedback. Facebook is showing information to help you better understand the purpose of a Page. What is the Lucy in the Sky customer service email? Customer service contacts and company information. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. I ordered a dress on 9/18. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. -Kate. -Kate. Please read the email in full, there may be pertinent details which may have been missed. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. I HAVE MY TRACKING NUMBER. | Read 5,961-5,980 Reviews out of 6,594 All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. We have Live Chat and Email available for any questions or concerns. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. This isn't a real company. All prices advertised are subject to such changes. For international orders, any taxes or customs fees are the responsibility of the recipient. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. i live in texas and ordered a dress on sunday earlier this week. Lucy never replied to me or PayPal. Our cut-off for same-day express shipping is 1pm Pacific Time. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. They do not have number to call. Great customer service. We're sorry to hear that you had issues with your order. Thanks for your feedback. Please email us at resolution@lucyinthesky.email. "lucy in the sky. Hi Sonam, Thanks for your feedback. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Yes. Depending at which stage your order is at, we may be able to adjust it accordingly. Both dresses arrived back to back and they looked nothing like it did online. Please contact us via Live Chat for 24 hour customer care. How can I contact Lucy in the Sky? But Sarah S got my exchange going and it will make it in time! Thanks for your feedback. Images copyright 2023 Lucy in the sky inc. All rights reserved. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. If you need help please email us at resolution@lucyinthesky.email if anything else. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. By December they were all expected to arrive, but none of them had even shipped. I will absolutely be reordering a new size and be a returning customer! Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Chat is only option and that takes hours to even get a chat representative. All orders ship out of Los Angeles, we design all of our styles in-house. I placed an order and was waiting for more than a month. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Hi Melissa, Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This site promises to ship an item by a certain date. Hi Chris! -Kate. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. I HAVE MY TRACKING NUMBER. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? This may prevent you from taking full advantage of the website. 03337591728. Thanks for your feedback. Article created 4 years ag Is Lucy In The Sky Legit? Website Review - DECPIT She responded quickly and answered all my questions. In November 2022, I ordered for dresses from Lucy in the Sky. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. If you are in between sizes, we would generally suggest to order a size up. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Pepper's Lonely Hearts Club Band. GetHuman does not work with Sky's customer support operations, directly or in any . If you need your dress for a specific date you might want to find a different one. Tip for consumers:Pay attention to shipping times. We would love to help assist you with this issue. - Kate. Sky Contact Number | How to get in touch with Sky | Digital TV Lucy in the Sky - Rotten Tomatoes - Movie Trailers | Reviews - Rotten Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. We're sorry to hear about the sequin issues on the dress. We do specifically outline the estimated delivery time on each individual product page once a size is selected. . She even helped me cancel an order and issued my store credit instantly. -Kate. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Remember, you can do most things online at Sky.com. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. So glad we were able to help! Phone Email. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Verification can help ensure real people write reviews about real companies. Contacting Sky | Sky Help | Sky.com I DO NOT RECOMMEND THIS COMPANY! Really bad. We want to make sure this is refunded immediately. The customer service and chat support feature here is great and really easy to use. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. But, not to worrythey charge your credit card as soon as you make the order. I have a very box shape body but this bran hella create lavish looking dresses for my body type. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Finally, the Trust Mamma rating is four stars. Thanks for your feedback. Lucy in the Sky Return Policy Detailed Facts - Price Match Guarantee We're so sorry about the delayed style. Lucy In The Sky Cafe - Tripadvisor We're so glad you were able to reorder and get it in the time frame you needed. We may from time to time include third party links on our Website. The company helped issue credit for this matter to purchase a new item as soon as possible. A cookie is a small file which asks permission to be placed on your computer's hard drive. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Lucy In The Sky Dress Store Review- Is It A Scam or Legit? - iReviews They just keep everyone's money, don't send anything. Go to our site to chat with our support team or email us at support@lucy.co! Please read the product description of each item carefully before purchasing. We're so glad we were able to help with the return. With no warning either time. I'm so frustrated because they don't have a phone number. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Thanks for your feedback. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Delivery date was Feb 17-24th. Hi Hailey, Lost or stolen. Shipping was supposed to be 5 business days. I am doubtful now the dress will come in time (or ever) for my event. If you placed an order without an account, you can use the same email to create an account to access your return label. This policy is effective from 01/01/2016. My advice to anyone. I greatly appreciate the customer support 24 hour 7 days a week chat box. Copyright 2023 Lucy in the Sky inc. All rights reserved. We're so sorry to hear about the order. Moving home . LUCY IN THE SKY LIVERPOOL - Central Liverpool - Tripadvisor Guess I'll be donating clothes to charity. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. Any orders cancelled within 14 days of being placed can be cancelled for store credit. So ordered the 3rd dress in a different style. Needed it for Feb 25th. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Contact Us. Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot Lucy Harley-McKeown; Jessica Clark; . Do not order from here. Technical support. I had talked to 2 other reps there and they did not help AT ALL! Thanks for your feedback. LUCY IN THE SKY - YouTube You will receive your tracking number once your style/s have been shipped. Hi Carol, Thanks for your feedback. | Read 5,961-5,980 Reviews out of 6,593 All orders are subject to availability and confirmation of the order price. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. 1200 Wall Street, Floor 2 Oh no! -Kate. There are no fees if you pay on time. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. I am so disappointed and will NEVER ORDER AGAIN! This Privacy Policy Statement only covers our Website and does not cover any other website. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Contact BT. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. These used to work but not sure if they are still valid numbers. It was nothing like the picture. Our small is generally the equivalent of a US Size 2. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Contact Sky | Fastest, No Wait Time - GetHuman I was never updated or contacted. Lucy In The Sky consumer reviews, complaints, customer service. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . I am beyond disappointed in this company and its respect for its customers. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Glad that our Customer Service was able to help with your returns! In the end the skirt fit very snug and my booty looks great in it. HELP & SUPPORT. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). You can also visit this article for more information on getting support! Daughter bought a dress for homecoming from this site. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! They have a wide variety of clothes and accessories for men, women, and children. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. It said delivery between 9/30 and 10/12. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. You can email us at resolution@lucyinthesky.email for any further assistance. Shop now at www.lucyinthesky.com. Absolutely terrible customer service. If i order now when i will receive it? She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. We also ensure all reviews are published without moderation. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Hi Veena, Thanks for your feedback. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. this was for a very special event and now i have no outfit and no resolution to this. It makes total sense why they only give you store credit, or else they'd be out of business! Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Article created 4 years ago. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. He understood my issue, addresses it and rectified it. All orders are subject to availability and confirmation of the order price. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Contact Centre & Operations Archives - sky I feel tricked and pissed off. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. I regret buying anything from them. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Order took over 2-4 weeks to be delivered. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Horrible company and horrible customer service. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Number of comments: 0 Shipping I need to change my address or order, how do I do this? I don't care how good are their dresses and I don't even want to know. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Yes, the one dress I never received was . We do try and post a disclaimer that this does happen with sequin styles. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. DO YOU SHIP INTERNATIONALLY? When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Please email us at resolution@lucyinthesky.email so we can look into this for you. Please email us at resolution@lucyinthesky.email so we can assist you further. -Kate. Its pathetic that they do that to customers. Yes! Merry was very friendly, professional and helpful. 2. FHFA Announces Targeted Increases to Enterprise Pricing Framework Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Lyst Authenticcom meets visitor expectations and captures their You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Store credit took weeks. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. CASANDRA M. was extremely helpful in seconds. Hi! If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. We would suggest to double check your card details. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Don't take the risk and give them your money. -Kate, it was my first time ordering from Lucy in the sky. We're so sorry to hear about the order. BEWARE. Hi Bailey! Phone Email. In the case of any change-of-mind or sizing issues, we offer store credit. LUCY IN THE SKY Help Centre. Us either! Overnight orders shipped Friday will be delivered Monday. We're so sorry to hear about the order. Her mom (Gene's mother's sister) has moved to France. Do you agree with Lucy in the Sky's 4-star rating? Company is a scam that sucks money and slow on delivery even though all items stated are in stock. However, this is out of over three hundred reviews. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. You must not establish a link from any website that is not owned by you. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. They are constantly moving as not to get found. She offered me advanced credit and provided easy instructions to do so.