To add to the above, your butler and concierge are shared with other guests. ncl concierge service - Norwegian Cruise Line - Cruise Critic Community Designed to be a romantic hideaway for guests, this suite includes a round queen-sized bed and floor-to-ceiling windows to capture the passing ocean views. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. I have found the concierge to be hit or miss. ft. Deluxe Owner's Suite with Large Balcony Sleeps up to 6. But if you're cruising The Haven, you're in for a special treat. Not Haven, but never the less, butler service and had issues with 1 butler, but after talking over the issues with the concierge, the issues were corrected. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. They're pretty spectacular! I have had two on NCL (Spirit), they can be fantastic. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. These penthouse staterooms include dining and living room areas, specious bedrooms, and balconies. Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. Cunard Line has long since held the reputation for being the premier in British luxury, so it is no wonder that their butlers are so highly regarded by guests and critics alike. The Courtyard area has a mix of lounge chairs and seating for guests to enjoy. you also get free pay per view movies! Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. Just be reasonable in your requests and expectations. Will you find yourself enjoying a Concierge escort to the reserved Suites Only seating in the theater, or will you be trying your luck in the casino? If you forget let say your jacket and your in the theater you call your butler. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. Enjoy the amazing views together on your large, private balcony. Cruising The Haven & Suites: Perks and Details (Part 2) - NCL However, they are also increasingly found on ships that have "ship-in-a-ship" concepts like Norwegian Cruise Line's The Haven and MSC's Yacht Club. The Haven offers courtyard attendants who bring cold towels, fresh fruit and poolside refreshments in the suite's private pool area. Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the lines top accommodations, the Haven by Norwegian. How much to tip NCL Haven staff? : r/Cruise - reddit Thanks so much for the "informative" feedback. I think he'd be too busy around at yours, thank god! Here are a few threads that might help (some even with pics! Related: The 5 best cabin locations on any cruise ship. Your suite's portable phone is pre-programmed to dial directly to either of them, or to your Cabin Steward. Once onboard, your Royal Genie will book your dining reservations, arrange for your high-end shopping experiences and arrange for you to have the best seats in the house at entertainment venues. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. And be sure to call for butler and concierge service anytime you like. On port days your Concierge will arrange for you to be escorted to the gangway for an express exit, bypassing all the lines of guests waiting to disembark. Royal Caribbeans CocoCay versus MSCs Ocean Cay, which is better? One afternoon we arrived back from a long day to find a ham/cheese sandwich waiting for us - we devoured it and after that we went through BLTs, turkey, you-name-it. The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. Guests booked in a Garden Villa receive six bottles of liquor along with unlimited mixers, garnishes, sodas and bottled still and sparkling waters. That, along with the escorts OFF the ship at each port by the concierge team, were huge benefits that we hadn't really anticipated but probably freed up an hour or so each day. We never did dinner in our room - well, except for teen boy who I think had room service dinner and then "real" dinner with us at least twice, but I won't count that! ft.*, the Deluxe Owners Suite pampers up to six guests. Handy when away from your cabin to call cabin mates or order services. With two bedrooms, one with a king-size bed and walk in-closet and one with two lower convertible beds, there is plenty of space for the whole family. Haven butler.. what do they do - Norwegian Cruise Line - Cruise Critic So don't have to much expectations. If the ID card is bad it gets worse. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). The Maite'd was appalled and informed us.the butler will do that. Butlers will deliver fancy canapes, like foie gras terrine and crab legs, and upgraded turn-down amenities, such as a chocolate box. Can someone please tell me what it means when you have a Butler/Concierge service for the room you booked? (Yes, that was a little uncomfortable due to the glares of other pax, but we managed to get over it fairly quickly.) However, a concierge won't be there in the morning to make sure you don't have any last min requests or to provide an umbrella for your excursion since there was an unexpected rainstorm overnight. 24-hour trained and certified suite butler. We expected beggars on the streets of the big cities but not on the ship. They also handle your priority disembark at the end of the trip. Powered by Invision Community. Sometimes it's worth a large investment to reap the benefits of a great credit card. Special Haven menus for The Haven Restaurant and in-suite dining. White tablecloth in-suite dining, to be enjoyed in guests staterooms. Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. What is Norwegian Cruise Lines largest ship? Tipping the butler and concierge in the Haven - Norwegian Cruise Line If youve cruised with Norwegian, you know the cruise line offers plenty of opportunities to vacation your way. Your personal stateroom butler will unpack your luggage, pick up your laundry, pour glasses of champagne upon your arrival and serve you in-suite afternoon tea. From unpacking your suitcase to pouring your champagne our butlers are at your service, Champagne, custom selection of liquor**, fruit, bottled water and sodas, Sparkling wine, bottled water and fruit on Embarkation Day, Nespresso Coffeemaker and Tea Forte tea bags, Invitations to an exclusive breakfast and lunch, Specialty dining delivered to your suite from any restaurant (cover charges apply), Treats delivered right to your door each night, Bliss Collection by Norwegian pillow-top mattress, Fine linens, feather duvet and pillow menu, Plush bathrobes, slippers and oversized bath towels. Even if the ship is new, it is part of the adventure to find your way around, even when dragging our luggage. Uber Cash and Uber VIP status is available to Basic Card Member only. (Enrollment required for select benefits.). Plus, your own feed of TPG content. No balcony on Norwegian Dawn and Norwegian Star. Courtyard attendant in The Haven Courtyard and Sundeck areas to take care of all guest needs. Spanning and impressive 6,694 square feet. Any discussion of tipping on a cruise will bring out a wide variety of opinions. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Your concierge is a bit like an agent to you on board ship. The standard phone in your suite has these same numbers pre-programmed as well. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. For cruise news and updates, follow Donna Tunney on Twitter @dttravelweekly. They also. Are drinks packages worth the price? the concierge left us behind. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. In part, this is because many services that you recieve on a cruise ship should honestly be simply built into the price of the experience. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. Aft balconies and mini suites don't have butlers or concierge, just great balconies! Guide and tips to Norwegian Cruise Lines The Haven. You can book a Concierge-level cabin to unlock access to the ship's concierge team or you can book a suite and get treated to concierge service and an in-cabin butler. ACCOMMODATIONS - Cruises - Norwegian Cruise Line Best Cruise Deals | NCL The Haven Restaurant offers an unparalleled dining experience, accompanied by exceptional service. The concierge, on the other hand, is available precruise to help you make reservations for dining, spa treatments and more. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. I write this because there was one occasion when the Butler was attending to our meal in our room. They will arrange speciality dining at your request, get you priority tendering when required. In one case I waited in the Lounge for my Butler escort. On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. 957 sq. By continuing to browse the site you agree to our use of cookies. By the time the muster drill is over, your Butler has paid a visit and youll return to the suite to find your first delivery of daily treats. Is your point person for information on ship happenings day-to-day. While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. We were on a very port intensive itinerary with our two kids. Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. Next morning I could hobble so was able to go to the restaurant albeit slowly. There is some crossover, of course, but that's the general delineation. Related: Inside Regents new $11,000-a-night super suite. So as you can see each cruise with a butler is different, There have been trips that we never used the butler. Let's take a look at cruise butlers and if selecting a suite with butler service for your next cruise might be the perfect choice. They also explain how you access certain parts of the ship so, for . Voted "The Caribbean's Leading Cruise Line" 2013-2022 by World Travel Awards, This website uses cookies. As you're sitting at breakfast you remember that you wanted to ask for extra ice in your bucket, and you don't want to forget again touch the button labeled Cabin Steward and voila! Listed on 2023-03-02. There are some people who are incredibly demanding and entitled and it would not enter their heads that others might get a lesser service. The Haven can be an interesting and luxurious option for guests looking for an elevated experience aboard NCL vessels. This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. one night we stayed in to watch one and ordered pizza. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic. Just up the tip. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. Each suite has been designed with style and comfort, along with a view that changes with every port we visit. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. Now we are really looking forward to a new experience on our April trans Atlantic cruise. Being a guest of The Haven with Norwegian Cruise Line means personalized service. I will call him. Was at St. Johns Bay well over a mile from the ship and as a test used the. The onboard concierge will help book your dining reservations, make entertainment recommendations and greet you as you board and disembark in ports of call. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. With Europe-trained butlers, there is no request that is to challenging for them to handle. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Full Time, Part Time position. You'll feel like a VIP -- and you are one! Disney cruise ships do not offer butler service. The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. is director of content operations at TPG. Known for high-end luxury voyages to the most exotic and far-flung ports on the globe, Oceania cruises overlook no detail when it comes to high-class service. The Haven venues are designed with a relaxing atmosphere, and provide guests a space to get away from all of the excitement onboard the other parts of Norwegian Cruise Line ships. Guests booked into any Owners Suite or Deluxe Owners Suite receive three bottles of liquor from a special menu, along with unlimited mixers, sodas and bottled still and sparkling water. LauraS Meaning if you never use them or call them they aren't being productive. Yours may or may not perform the following functions but this quick list will give you an idea of what to expect the first time Jeeves is at your service. Concierge services to help guests book dining, entertainment, shore excursions, and more. This suite additionally includes a private balcony. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. They arrange shoreside dining, arrange for your port tenders or host an in-suite cocktail party for you and your selected guests. DECK 17. Retired Asst. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Planning a cruise for the coming year? You can make all kinds of special requests and he'll do what he can to fulfill your shipboard dreams. While you can tip at virtually any point during your cruise experience, the common tradition is to tip at the end of your voyage the same way you would with any other crew member. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. The Best Cruise Concierge Programs - Cruiseline.com What You Get: Passengers sailing in The Haven and full suites have a 24-hour butler at sea, but the VIP treatment begins before priority embarkation: The shoreside concierge desk ensures your dining and entertainment, shore excursions, and spa and salon appointments are arranged in advance. Concierge services: A concierge is on hand during the day to help make onboard dining reservations, book shore excursions and spa appointments, and answer questions about ports. the grandson had a meltdown and dad went to the room. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. They essentially formed a hand-off chain and pulled people out of line to escort them to a different boarding point. Hotel. Actual amenities vary by ship and category. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Your suppose to carry it when you leave your cabin in the ship. The Garden Villa guests will also enjoy private car service at the conclusion of the cruise, to the airport or home if within a 25-mile radius of the port, and will enjoy a private escort off the ship, through Customs and directly to the awaiting private transport.
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